FAQ

Q: Are you affiliated with US Ghost Adventures and their 'Columbus Ghost Tour'?

A: No, we have no connection with this national brand. We are a local company in business for 10+ years. 

***SHOP LOCAL***

Q: Do I need to print out my tickets to present at the start of the tour?

A: Your email receipt is your ticket. Our guides have the name lists of the specific tour. If confirmation is required, the email receipt on your phone will suffice.

Q: Your website indicates that my tickets shall be mailed.

A: This is a system glitch we are working on.  See previous question

Q: Where is the starting location of my tour?

A: You will receive an email with instructions and a starting location on the Wednesday before your tour date. Aside from a starting location we try to keep the rest of the tour itinerary mysterious. If you book on the day of the tour an informational email will be sent that day.  Walking tours end within a mile of the starting point. Please try to arrive 10 minutes prior to the start time. The tour will begin promptly at it's appointed start time. If you are going to be late or need to meet us at the next stop, please contact us. https://columbusghosttours.com/contact-us or call 1-888-876-5155

Q: If I'm unable to attend the tour/event can my purchase be refunded?

A: Unfortunately we are unable to refund tickets or transfer tickets for no shows. Just like any other performance, once a seat has been held it is difficult and often impossible for us to resell or fill the space on short notice. If adequate notice is given (more than 24 hours), we may be able to transfer you to another future tour or event. However, this is contingent on notice given, type of tour/event, number in your party and tour availability. We appreciate your understanding as the COVID19 hangover and economic uncertainty continues to hurt small business.

Q: Can you drink on the tours?

A: You are able to drink on the Booze & Boos walking tours while at the haunted bar stops. Although we cannot stop drinking on the walking tours, anyone who is overly intoxicated, is disruptive or poses a threat to themselves or others will be removed from the tour immediately without a refund. Downtown is now part of DORA 

Q: Do you offer private group tours?

A: Yes! If you do not wish to join a public tour please contact us for details. and availability. Pricing is as follows: $45 per person for groups of 1-4, $40 per person for groups of 5-9 and $35 for groups of 10 or more.  These prices are subject to tour type and availability. Note that  Night at Green Lawn Cemetery and Civil War Ghosts of Green Lawn are not subject to this pricing. Non-refundable deposits may be required to hold your date depending on group size. https://columbusghosttours.com/contact-us

Q: Do you offer tours for children?

A: Please contact us or details. https://columbusghosttours.com/contact-us

Q: Will my tour be canceled due to inclement weather?

A: All of our tours or rain or shine. Please wear appropriate clothing for our very changeable central Ohio weather. If any dangerous weather conditions are expected, we shall contact you on the day of your tour with cancellation details.

Q: Do you have tours suitable for guests with mobility issues?

A: The Creepy Columbus downtown walking tour is wheelchair accessible. All  the other tours have either rough terrain or stairs.

Q: What are the Jury Room package deal details?

A: ***YOUR TICKET IS YOUR EMAIL RECEIPT***

Total Price: $750

This package includes accommodation for and tour/investigation for 9 (max) guests!! Note that the guest suite is part of the Jury Room building.

Check out  your stay: https://www.thejuryroomcolumbus.com/new-page-62

Join us for an overnight stay, an intimate Ghost tour and a paranormal investigation at the haunted Jury Room. 

The guest suite sleeps 9 guests with a living room downstairs and 3 bedrooms and a bathroom upstairs: Bedroom 1 (one queen bed), Bedroom 2 (two queen beds), Bedroom 3 (one full and one twin bed). Access to the suite starts at 3pm and must be vacated by 11am.

The event will begin at 11pm with a paranormal tour of the establishment then time with your paranormal investigation tools (we will have a limited supply of equipment). The event will end at 1:30am. The bar will be open for the duration of the event. Once the event ends, you will only have access to the guest suite.

***Note that the tour and investigation are open to the public. Non-package guests will not have access to the guest suite***

***A waiver will need to be signed by each guest to cover possible damage to yourselves and the property***