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Q: Are you affiliated with US Ghost Adventures and their 'Columbus Ghost Tour'?
A: No, we have no connection with this national brand. We are a local company, specializing in ghost tours Columbus, with over 10 years of experience.
***SHOP LOCAL***
Q: Do I need to print out my tickets to present at the start of the tour?
A: Your email receipt is your ticket. Our guides have the name lists for the specific tour. If confirmation is required, the email receipt on your phone will suffice.
Q: Where is the starting location of my Columbus walking tours?
A: You will receive an email with instructions and a starting location within 30 minutes of purchase. Aside from the starting location, we try to keep the rest of the tour itinerary mysterious. If you book on the day of the tour, an informational email will be sent that day. Walking tours end within a mile of the starting point. Please try to arrive 10 minutes before the start time, as the tour will begin promptly. If you are running late or need to meet us at the next stop, please contact us at https://columbusghosttours.com/contact-us or call 1-888-876-5155.
Q: If I'm unable to attend the tour/event, can my purchase be refunded?
A: Unfortunately, we are unable to refund tickets or transfer tickets for no-shows. Just like any other performance, once a seat has been held, it is difficult and often impossible for us to resell or fill the space on short notice. If adequate notice is given (more than 24 hours), we may be able to transfer you to another future tour or event. However, this is contingent on the notice given, type of tour/event, number of people in your party, and tour availability.
Q: Can you drink on the tours?
A: You are allowed to drink on the Booze & Boos walking tours while at the haunted bar stops. Downtown is now part of DORA, meaning guests on our Creepy Columbus Walking Tour may purchase alcoholic beverages from participating businesses and bring them on the tour. While we cannot stop drinking on the walking tours, anyone who appears overly intoxicated, is disruptive, or poses a threat to themselves or others will be removed from the tour immediately without a refund.
Q: Do you offer private group tours?
A: Yes! If you prefer not to join a public tour, please contact us for details and availability. Pricing is as follows: $45 per person for groups of 1-4, $40 per person for groups of 5-9, and $35 for groups of 10 or more. These prices are subject to tour type and availability. Note that Night at Green Lawn Cemetery and Civil War Ghosts of Green Lawn are not subject to this pricing. Non-refundable deposits may be required to hold your date depending on group size. https://columbusghosttours.com/contact-us
Q: Do you offer tours for children?
A: Please contact us for details. https://columbusghosttours.com/contact-us
Q: Will my Columbus walking tour be canceled due to inclement weather?
A: All of our tours operate rain or shine. Please wear appropriate clothing for our very changeable central Ohio weather. If any dangerous weather conditions are expected, we will contact you on the day of your tour with cancellation details.
Q: Do you have tours suitable for guests with mobility issues?
A: The Creepy Columbus downtown and OSU walking tours are wheelchair accessible. All the other tours have either rough terrain or stairs.